We are delighted to be working in partnership with Services for Tourism Ltd, who run the Tourism Awards across the South West.

After numerous conversations about key issues affecting the tourism sector, we decided to collaborate on developing a solution to support local businesses and their staff.

Through this partnership, we have developed the Skills for Tourism course focusing on key areas that are affecting the tourism sector, especially those businesses hosting or running events.

This course can be delivered via Teams or face-to-face, depending on your requirements. For group bookings, we can also customise the course content to best suit your organisation.

Quote from Robin Barker from Services 4 Tourism, who run the Tourism Awards across the South West.

“With constant changes to consumer behaviour, best practice and legal requirements, the skills needs of tourism businesses and event organisers have never been greater.  For businesses hosting visitors, whether large-scale events or smaller groups, great customer service remains essential, but increasingly this must be coupled with managing risks and threats, safeguarding and ensuring that enjoyment is for everyone and not just for some.

We are delighted to be working with Cornwall Training & Consultancy Ltd, who are not only helping our own team but also offer a new option for everyone in tourism.”

What does the course cover?

– Run Hide Tell
– Hot Protocols
– Customer Service
– Communication Skills
– Professionalism
– Challenge 25
– Ask Angela
– What3Words
– Roles & Responsibilities
– Security, Medical / working with other agencies

This course can be customised to meet your requirements.

For more information on this course, get in touch with the Cornwall Training team.